1 - To qualify for the 5% discount when spending £200 or over on movements in any given week, all movements must be carried out in the same working week (Monday to Friday). When a vehicle is collected on Friday and delivered on the following Monday, the movement price can be added to the total of either the 1st week or the 2nd weeks movements, but not both. The £200 must be accumulated in movement fees alone. i.e. charges for VAT and expenses such as fuel costs are in addition to our movement fees.

2 - To qualify for the 10% ‘key for key’ discount the customer must provide a vehicle collection from the same address that a vehicle is being delivered to. The delivery and collection movements must have been ordered from the same customer. The collection vehicle must be ready to pick up on the driver’s arrival. If the driver is required to wait over an hour for handover of the collection vehicle, through no fault of his/her own, the discount will not apply. The discount amounts to a 10% deduction from the total value of the 2 combined movement fees.

3 - Only one of the above discounts can be applied at any one time. In cases where the customer qualifies for both discounts, the discount that offers the customer with the greatest saving will be deducted from the price (usually the 10% key for key discount).

4 – NVM-UK Ltd will invoice the customer on completion of the movement. Any expenses incurred such as fuel, car washes, oil, toll charges, congestion charges, etc. will be added to the invoice. Payments must be made strictly within 30 days of the customer receiving the invoice.

5 - Our drivers are extremely diligent with their vehicle inspections. On occasions however, they could fail to notice damage when carrying out their inspections due to certain circumstantial conditions. These conditions may include rain/snow/ice, bad light, dirt on vehicle, wax on vehicle, etc. If any of these conditions are in effect on collection, the driver will check the appropriate box in the NVM App or paper POD. If a driver fails to notice damage due to one or more of these conditions, NVM-UK Ltd cannot be held responsible for repair costs.

6 - NVM-UK Ltd’s vehicle inspections are visual inspections only and, as such, NVM-UK Ltd cannot be held responsible for any mechanical faults undetected on collection.

7 – NVM-UK Ltd cannot be held responsible for any additional damage not recorded in the app, or on the paper POD, by the customer on delivery.

8 - NVM-UK Ltd cannot be held responsible for incidents beyond our control occurring during vehicle transit e.g. oil/water leak, chipped windscreen, tyre damage, etc.

9 - It is not NVM-UK Ltd’s responsibility to provide breakdown cover. In the event of vehicles breaking down in transit, our driver will wait with the vehicle until breakdown cover arrives. There will be no refunds for vehicle breakdowns, unless it is agreed that the NVM-UK Ltd driver was responsible, and the full fee (from collection address to the intended delivery address) will still be owed. Any costs incurred by NVM-UK Ltd in the event of a vehicle breakdown, including recovery and storage, will be charged to the customer.

10 - If any other damage occurs to vehicles whilst in our possession and it is agreed that it is due to our drivers’ actions, NVM-UK Ltd’s insurance policy will cover the cost of repairs.

11 - If our driver arrives at their collection/delivery address and is required to wait more than 1 hour, through no fault of his/her own, we will begin to charge “waiting time” at the rate of £15 per hour. Waiting time is rounded up to the next hour, therefore, for example, if a driver is waiting 75mins, the waiting time is rounded up to 2hrs, however, as the first hour is given for free, only one hours waiting time (£15) will be charged to the customer.

12 - All vehicles must be roadworthy and carry a full MOT certificate for the agreed duration of transportation.

13 – An ‘Abort Fee’ is exactly the same price as the movement fee would have been if the movement would have gone ahead.

14 - Cancellation of movements will be accepted up until 3pm on the day prior to when the vehicle was due to be collected. If a movement is cancelled after this time an abort fee will apply.

15 - When a driver arrives at the collection address and the vehicle is not there, or is not in a suitable condition to be driven, an abort fee will apply.

16 - When a collection/delivery time is agreed NVM-UK Ltd will do our utmost to adhere to it. In the extremely unlikely case that our drivers cannot make the agreed date/time, NVM-UK Ltd will try arrange an alternative via the phone. If an alternative date/time cannot be agreed, and it is not possible for us to carry out the movement, a full refund will be due to customers who have paid for the movement in advance.

17 – Any further requirements regarding vehicle movements must be agreed with NVM-UK Ltd’s Logistic Department and not agreed directly with the driver. NVM-UK Ltd cannot be held liable for any actions that were not approved by our Logistics Department.

18 – NVM-UK Ltd will always confirm bookings through email. If you haven’t received a confirmation email the movement will not have been booked in.

All other terms apply. E & OE

Thank you for taking time to read these terms and conditions. If you have any questions, please do not hesitate to contact us on 07870 524899 or info@n-v-m.co.uk